Política de reembolso

Refunds and Exchanges:

We only replace items if they are defective or damaged or we will offer a refund. If you need to exchange it for the same item, send us an email at planetrenu@gmail.com and send your item to: 2121 Ygnacio Valley Rd Ste E207, Walnut Creek, CA 94598 within 14 days from receipt of your order.

Shipping:

To return your product, you should mail your product to: 2121 Ygnacio Valley Rd Ste E207, Walnut Creek, CA 94598

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.